Please visit the Contact Us page and fill out the corresponding form or send your question to info@wbhfoods.com and we will get back to you as soon as possible.
frequently asked questions
Product Information
I wish to know more about a specific product. Who should I contact?
How are safety, purity, and quality of the product insured?
All our products are certified under current good manufactured practices (GMP). Under FDA regulations, our products are certified according to the most up to date quality standards by meeting food safety, quality, and legal requirements.
Payment Information
What Payment Methods Are Accepted?
We take credit and debit cards accepted by PayPal. PayPal supported credit cards currently include Visa, MasterCard, American Express, Discover, JCB, Diner’s Club, Maestro, and Union Pay.
Is Buying On-Line Safe?
Yes, purchasing products on our website is absolutely safe. Rest assured we do not share any customer information to any third party. For more information on personal information security, please view our Privacy Policy.
Do I Need A PayPal Account To Make A Payment?
Not at all. You do not need a Paypal account to make a payment. Without a PayPal account, all you need is any Debit/Credit card supported by PayPal. With a PayPal account, we can process and delivery our orders in a shorter time. Your transactions will be quick and secured either way.
Order Information
What is your Return Policy?
No returns or exchanges are currently taken. Please make sure that you have carefully reviewed your order prior to making your purchase.
As a valued customer, we truly care and want to ensure that you have a great experience at Wealth By Health. For this reason, we do take exchanges if it is an issue concerning quality. Please contact us at info@wbhfoods.com concerning your item and our customer service representatives will try to resolve this issue for you as soon as possible.
In the event of a quality issue exchange, shipping and handling charges are non-refundable.
How Can I Cancel Or Change My Order?
To cancel or change your order, log into your account to cancel your order and make any changes. If you do not have an account, please email info@wbhfoods.com as soon as possible notifying us of your order cancellation.
Do I need an account to place an order?
Nope, you do not need an account to place an order. Having an account will only make it easier to track your order and make changes to your order.
How Do I Track My Order?
**Please note** Order processing will take 24-36 hours. Once order is processed, the order will be shipped and you will be able to track the order.
To find out the status of your order, you need your email address and the order number [listed in your order confirmation email]. Please visit the order tracking tab or click here. Input the email address and order number in the corresponding areas to see order tracking details.
Shipping Information
What Shipping Methods Are Available?
Our main form of shipping is through USPS. After entering your complete shipping address, there will be several shipping methods for you to select.
Priority Mail: 1-3 Business Days
Priority Mail Express: Overnight Shipping
For international shipping, please be sure to enter the complete shipping address to view the available shipping methods.
Priority Mail International: 6-10 Business Days
Priority Mail Express International: 3-5 Business Days
How Do I Find Out Shipping Costs?
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order, your shipping location, and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.